Filexer refund policy

This policy applies to paid Filexer subscriptions and purchases. Refunds are handled by the store or payment provider that processed your payment, subject to its policies and applicable law.

Google Play purchases

Request a refund through Google Play using the account used to purchase Filexer Pro. Google Play determines eligibility under its refund policy. You can also contact Filexer support for help identifying your purchase.

Windows purchases through Paddle

Windows purchasing is not available yet. When available, Paddle will process Windows payments. For a Paddle purchase, use the support link in your Paddle receipt or contact Filexer support with your transaction reference. Refund requests are reviewed under the terms applicable to your purchase and your legal rights; approval is not guaranteed.

Information to include

Send your purchase date, store or payment provider, order or transaction reference, and the reason for your request to filexer.app@gmail.com. Do not send passwords or full payment card details.

Cancellation and refunds

Canceling stops future renewals under your subscription terms. Cancellation and uninstalling the app do not automatically refund previous payments. Manage cancellation through the original store or payment provider.

Your legal rights

This policy does not limit any mandatory refund or consumer rights under applicable law. Read our terms of service for other purchase terms.